Return Policy

At Gems & Gears, we stand behind the quality of every piece of jewelry we sell. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward 30-day return policy.

Returns Address

All returns must be shipped directly to our studio address in Vantaa:

Please contact our support team at business@gemsgears.com prior to shipping your return so we can issue your Return Merchandise Authorization (RMA) number and prepaid Posti return label.

30-Day Return Window

You have 30 days from the date you receive your order to initiate a return. Items must be returned in their original condition — unworn, unwashed, and with all tags attached. We inspect all returned items to ensure they meet these requirements before processing refunds.

What Can Be Returned

The following items are eligible for return:

• Jewelry in unworn condition with original packaging intact
• Items with original tags and certificates included
• Products that are free from odors, stains, or damage

Non-Returnable Items

We cannot accept returns on:

• Customized or personalized jewelry (engraved items, custom sizes)
• Items marked as final sale or clearance
• Worn, washed, or damaged items
• Items without original tags or packaging

How to Initiate a Return

To start a return, please follow these steps:

1. Email us at business@gemsgears.com with your order number and the item(s) you wish to return
2. We'll respond within 24 business hours with return instructions and a return authorization number
3. Pack your item(s) securely in the original packaging when possible
4. Include your return authorization number in the package
5. Ship the package to our studio: Kaivokselantie 4, 01610 Vantaa, Finland

Return Shipping Costs

100% Free Domestic Returns: All returns within Finland are free of charge. Simply contact us at business@gemsgears.com to receive a prepaid Posti return label. We do not charge restocking fees (€0.00 restocking fee).

Refund Processing

Once we receive and inspect your return, we'll send you an email confirmation. Approved refunds will be processed to your original payment method within 3 to 5 business days. Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return your original item for a refund and place a new order for the item you prefer. This ensures you receive your new item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at business@gemsgears.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Questions?

If you have any questions about our returns policy, please don't hesitate to contact our customer service team at business@gemsgears.com or call us at +358 45 794 1515. We're here to help make your Gems & Gears experience exceptional.